This course contains a number of units designed to help improve skills and knowledge of customer service. Designed to make candidates think about how customers should be treated within the workplace and help to give them the knowledge on dealing with queries and problems.
|Qualification name||BTEC Certificate in Principles of Customer Service|
|Awarding organisation||Pearson Education Ltd (Formerly EDEXCEL)|
|Course start date||Flexible|
A desire to work within the Customer Service industry in the future.
Classroom based, discussion and activity based