Course details

Table with course details
Qualification name BTEC Certificate in Principles of Customer Service
Qualification level 1
Awarding organisation Pearson Education Ltd (Formerly EDEXCEL)
Course type Online
Course start date Flexible
Cost £0.00

Discover the learning experience and opportunities you can expect from this course.

This course contains a number of units designed to help improve skills and knowledge of customer service. Designed to make candidates think about how customers should be treated within the workplace and help to give them the knowledge on dealing with queries and problems.

Find out what qualifications and skills you will need for this course.

A desire to work within the Customer Service industry in the future.

Find out more about exams, assignments and assessments.

Classroom based, discussion and activity based

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