Customer Service Skills


1. Course details

Qualification name BTEC Certificate in Principles of Customer Service
Qualification level 1
Awarding organisation Pearson Education Ltd (Formerly EDEXCEL)
Course type Classroom based
Course hours FullTime
Course start date 01 November 2020
Cost £0.00
Attendance pattern Daytime

2. Who this course is for

This course contains a number of units designed to help improve skills and knowledge of customer service. Designed to make candidates think about how customers should be treated within the workplace and help to give them the knowledge on dealing with queries and problems.

3. Entry requirements

A desire to work within the Customer Service industry in the future.

4. What you'll learn

Check with course provider

5. How you'll learn

Check with course provider

6. What you'll need to bring

Check with course provider

7. How you'll be assessed

Classroom based, discussion and activity based

8. Next steps

Check with course provider

9. Venue

Name Workpays Leicester
Address 7th Floor Humberstone House
81-83 Humberstone Gate
Leicester
Leicestershire
LE1 1WB
Find on Google maps
Email alistar.ross@workpays.co.uk; dawn.lee@workpays.co.uk
Phone 0800 1979826
Website http://www.workpays.co.uk

10. Other venues and dates

Venue Start date Options
No other venues or dates available