NVQ Certificate in Customer Service Level 1
1. Course details
| Qualification name | NVQ Certificate in Customer Service |
|---|---|
| Qualification level | 1 |
| Awarding organisation | City & Guilds of London Institute |
| Course webpage | http://www.developebp.co.uk |
| Course type | Classroom based |
| Course hours | Flexible |
| Course start date | 01 September 2020 |
| Cost | £0.00 |
| Cost description | Fully funded 16-18 Study Programme - subject to eligibility criteria. Bursary available subject to eligibility criteria |
| Attendance pattern | Daytime |
2. Who this course is for
Teaches a range of essential customer service skills including; customer queries and complaints, taking telephone calls and messages, directing customers to correct department or person, helping implement customer service strategy. Level 1 will suit you if you are new to customer service and are looking to gain basic knowledge, understanding and experience of dealing with customers.
3. Entry requirements
No formal qualifications required other than those dictated by work environment. Ideally for someone in a customer facing role, subject to successful completion of an informal interview.
4. What you'll learn
Check with course provider
5. How you'll learn
Check with course provider
6. What you'll need to bring
Check with course provider
7. How you'll be assessed
Assessment is done via a portfolio of evidence which covers the assessment criteria for each unit or combination of units as applicable to the qualification being undertaken.Evidence will be through completed worksheets, activities and observations (2 core units and least 3 optional units 1 taken from each of the three optional groups) totalling at least 22 credits 8 of which must be gained from the core units.
8. Next steps
Check with course provider
9. Venue
| Name | Develop - Bedford |
|---|---|
| Address |
The Mansards Tavistock Street Bedford Bedfordshire MK40 3JR Find on Google maps |
| info@developebp.co.uk | |
| Phone | 01234 262004 |
| Website | http://firstplacetraining.co.uk |
10. Other venues and dates
| Venue | Start date | Options |
|---|---|---|
| No other venues or dates available |