Teaches a range of essential customer service skills including; customer queries and complaints, taking telephone calls and messages, directing customers to correct department or person, helping implement customer service strategy. Level 1 will suit you if you are new to customer service and are looking to gain basic knowledge, understanding and experience of dealing with customers.
Course details
| Qualification name | NVQ Certificate in Customer Service |
|---|---|
| Qualification level | 1 |
| Awarding organisation | City & Guilds of London Institute |
| Course type | Classroom based |
| Course hours | Flexible |
| Course start date | 1st September 2021 |
| Cost | £0.00 |
| Cost description | Fully funded 16-18 Study Programme - subject to eligibility criteria. Bursary available subject to eligibility criteria |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
No formal qualifications required other than those dictated by work environment. Ideally for someone in a customer facing role, subject to successful completion of an informal interview.
Find out more about exams, assignments and assessments.
Assessment is done via a portfolio of evidence which covers the assessment criteria for each unit or combination of units as applicable to the qualification being undertaken.Evidence will be through completed worksheets, activities and observations (2 core units and least 3 optional units 1 taken from each of the three optional groups) totalling at least 22 credits 8 of which must be gained from the core units.
| Name | Develop - Bedford |
|---|---|
| Address |
The Mansards Tavistock Street Bedford Bedfordshire MK40 3JR Find on Google maps |
| info@developebp.co.uk | |
| Phone | 01234 262004 |
| Website | http://firstplacetraining.co.uk |