NVQ Certificate in Customer Service Level 1

1. Course details

Qualification name NVQ Certificate in Customer Service
Qualification level 1
Awarding organisation City & Guilds of London Institute
Course webpage http://www.developebp.co.uk
Course type Classroom based
Course hours Flexible
Course start date 01 September 2020
Cost £0.00
Cost description Fully funded 16-18 Study Programme - subject to eligibility criteria. Bursary available subject to eligibility criteria
Attendance pattern Daytime

2. Who this course is for

Teaches a range of essential customer service skills including; customer queries and complaints, taking telephone calls and messages, directing customers to correct department or person, helping implement customer service strategy. Level 1 will suit you if you are new to customer service and are looking to gain basic knowledge, understanding and experience of dealing with customers.

3. Entry requirements

No formal qualifications required other than those dictated by work environment. Ideally for someone in a customer facing role, subject to successful completion of an informal interview.

4. What you'll learn

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5. How you'll learn

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6. What you'll need to bring

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7. How you'll be assessed

Assessment is done via a portfolio of evidence which covers the assessment criteria for each unit or combination of units as applicable to the qualification being undertaken.Evidence will be through completed worksheets, activities and observations (2 core units and least 3 optional units 1 taken from each of the three optional groups) totalling at least 22 credits 8 of which must be gained from the core units.

8. Next steps

Check with course provider

9. Venue

Name Develop - Bedford
Address The Mansards
Tavistock Street
MK40 3JR
Find on Google maps
Email info@developebp.co.uk
Phone 01234 262004
Website http://firstplacetraining.co.uk

10. Other venues and dates

Venue Start date Options
No other venues or dates available