Course details
| Qualification name | Certificate in Principles of Customer Service (VRQ) |
|---|---|
| Qualification level | 2 |
| Awarding organisation | NCFE |
| Course type | Classroom based |
| Course hours | Part-time |
| Course start date | 15th September 2021 |
| Cost | £0.00 |
| Cost description | Usual concessions and support available. More information is available on the college website. |
| Attendance pattern | Daytime |
Who this course is for
This is an ideal programme for anyone looking to develop their understanding of the basics of Customer Service.
Entry requirements
As all companies are now looking to employ staff who already hold a Level 2 Certificate in English and Mathematics (i.e. GCSE grade C or above), a requirement for the course is that you have a minimum of Level 1 in English and Mathematics or be prepared to sit an English and Maths assessment to establish your current levels. However,all applications will be considered on an individual basis.
How you'll be assessed
Classroom based tasks, and portfolio building with assignments.
What you can do next
On completion of this course you will be work place ready or could progress on to any other Adult Learning course. There is the opportunity to progress to a level 3 which is offered as a distance learning course.
Venue for this course
| Name | HSDC: Havant Campus |
|---|---|
| Address |
New Road Havant Hampshire PO9 1QL Find on Google maps |
| Phone | 023 9248 3856 |
| Website | https://www.hsdc.ac.uk |