Business Administration & Contact Centre Operations Level 1

Business Admin Skills This course is ideal for customers looking to; • Gain employment in an administration role. • Up skill customers with experience looking to return to this role. • For customers earning less that £15,736.50 who want to upskill or retrain to improve job prospects, responsibilities or the chance of promotion. As part of the Business Administration course individuals will gain knowledge covering aspects of how to work in an office environment. This will also cover telephone etiquette and how to speak to a customer or potential employer. The customer will achieve;

Applicants must be aged 19+ after 31st August 2018 and Must be in receipt of: JSA or UC or ESA WRAG Or Earn below £15,736.50 per annum (this is a new rule as of August 2018) • Must not have completed the qualification previously.

Applicants must be aged 19+ after 31st August 2018 and Must be in receipt of: JSA or UC or ESA WRAG Or Earn below £15,736.50 per annum (this is a new rule as of August 2018) • Must not have completed the qualification previously.

The delivery will be in a classroom of cohorts typically between 10-15 learners. Workbooks will be used throughout. Certificates are produced on completion of the course once workbooks have been verified.