Course details

Table with course details
Qualification name Certificate in Customer Service
Qualification level 2
Awarding organisation City & Guilds of London Institute
Course type Classroom based
Course hours Part-time
Course start date 11th October 2021
Cost £0.00
Cost description Cost includes course and exam fees but not material cost.
Attendance pattern Daytime

Discover the learning experience and opportunities you can expect from this course.

This City & Guilds course is ideal for those who want to work with, or whose job role includes working with customers. It will give your staff the confidence and ability to deal with customers in a professional and efficient manner., , The course covers a range of areas including: , - The principles of customer service and effective communication, - Understanding customer needs & ways of promoting products/services, - Responding to queries & complaints, - Customer service legislation , , You will need to have 1 GCSE at grade D or a Level 1 Functional Skills in English (or equivalent). Assessment will be by an exam which will take place in college. Students will need to attend all sessions and have access to a laptop or computer as the course contains online learning material involving self-study. This course has various start dates throughout the year. , , Please phone 01274 327271 to register your interest.

Find out what qualifications and skills you will need for this course.

100% fee reduction may apply to you if in receipt of benefits and actively seeking employment or in work earning less than �17,374.50 annually

Understand how the course will be delivered.

Course tutor will discuss.

Find out more about exams, assignments and assessments.

Information will be available prior to enrolment.

Will be discussed with the course tutor.

Table with course venue details
Name Shipley College
Address Victoria Road
Shipley
West Yorkshire
BD18 3LQ
Find on Google maps
Email enquiries@shipley.ac.uk
Phone 01274 327241
Website http://www.shipley.ac.uk/

Other venues and dates

Venue Start date Options
Shipley College 13th September 2021 View course
Shipley College 8th November 2021 View course

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