This City & Guilds course is ideal for those who want to work with, or whose job role includes working with customers. It will give your staff the confidence and ability to deal with customers in a professional and efficient manner., , The course covers a range of areas including: , - The principles of customer service and effective communication, - Understanding customer needs & ways of promoting products/services, - Responding to queries & complaints, - Customer service legislation , , You will need to have 1 GCSE at grade D or a Level 1 Functional Skills in English (or equivalent). Assessment will be by an exam which will take place in college. Students will need to attend all sessions and have access to a laptop or computer as the course contains online learning material involving self-study. This course has various start dates throughout the year. , , Please phone 01274 327271 to register your interest.
|Qualification name||Certificate in Customer Service|
|Awarding organisation||City & Guilds of London Institute|
|Course type||Classroom based|
|Course start date||11th October 2021|
|Cost description||Cost includes course and exam fees but not material cost.|
100% fee reduction may apply to you if in receipt of benefits and actively seeking employment or in work earning less than �17,374.50 annually
Course tutor will discuss.
Information will be available prior to enrolment.
Will be discussed with the course tutor.
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Other venues and dates
|Shipley College||13th September 2021||View course|
|Shipley College||8th November 2021||View course|