HABC Level 1 Certificate in Customer Service


1. Course details

Qualification name Certificate in Customer Service (RQF)
Qualification level 1
Awarding organisation Highfield Qualifications
Course type Work based
Course start date 01 June 2020
Cost £724.00

2. Who this course is for

The objective of this qualification is to prepare learners for employment and to support learners who deal, or intend to deal, with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as dealing with customer requests, communication skills and make telephone calls to customers. This qualification is assessed by Portfolio of evidence. Our employability offer was designed and is continually modified in consultation with the DWP and indeed their customers. These qualifications are also tailored to bespoke cohorts which include; Lone Parent, 50+, male/female only and disability provision. This allows for individualised delivery specifically suited to these cohorts. We believe this sets Deere aside from mainstream provision of this nature.

3. Entry requirements

NONE

4. What you'll learn

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5. How you'll learn

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6. What you'll need to bring

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7. How you'll be assessed

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8. Next steps

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9. Venue

This course is available anywhere in England

10. Other venues and dates

Venue Start date Options
No other venues or dates available