Course details

Table with course details
Qualification name Certificate in Customer Service (RQF)
Qualification level 1
Awarding organisation Highfield Qualifications
Location Available nationally
Learning method Work based
Course start date Flexible
Cost £0.00

Discover the learning experience and opportunities you can expect from this course.

The objective of this qualification is to prepare learners for employment and to support learners who deal, or intend to deal, with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as dealing with customer requests, communication skills and make telephone calls to customers. This qualification is assessed by Portfolio of evidence. Our employability offer was designed and is continually modified in consultation with the DWP and indeed their customers. These qualifications are also tailored to bespoke cohorts which include; Lone Parent, 50+, male/female only and disability provision. This allows for individualised delivery specifically suited to these cohorts. We believe this sets Deere aside from mainstream provision of this nature.

Find out what qualifications and skills you will need for this course.

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