This course is suitable for someone who likes the idea of working in a customer-facing role but needs to develop their skills.
Course details
| Qualification name | Certificate in Customer Service |
|---|---|
| Qualification level | 1 |
| Awarding organisation | NCFE |
| Learning method | Classroom based |
| Course hours | Full-time |
| Course start date | 11th September 2023 |
| Cost description | 16 - 18: no fee. 19+: fee subject to change (Learner Loan Eligible) |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
Three GCSEs at grade 2 or above or equivalent
View the key features of this course.
This qualification aims to: Provide learners with the skills and knowledge required to successfully work in customer services. Develop learners? skills in communication, resolving queries and meeting customers? needs. Build learners? knowledge of the principles of customer service.
You will be able to progress to Customer Service Level 2, Enterprise Level 2, Marketing Level 2 andBusiness Management Level 2.
| Name | Park Lane Campus |
|---|---|
| Address |
Park Lane Leeds West Yorkshire LS3 1AA Find on Google maps |
| courses@leedscitycollege.ac.uk | |
| Phone | 1133861997 |
| Website | http://www.leedscitycollege.ac.uk |