Course details

Table with course details
Qualification name NVQ Certificate in Business and Administration
Qualification level 2
Awarding organisation City & Guilds of London Institute
  • Barking and Dagenham
Course type Work based
Course start date 1st September 2021
Cost £0.00
Cost description Individually costed.

Who this course is for

This course is for you if you would like to get skills to work in an office environment. It's suitable for anyone completely new to business administration as well as those looking to move on to from junior office-based roles. It will introduce you to a variety of day-to-day jobs within an office environment as well as giving you the skills to perform more challenging duties such as supporting meetings or organising events. The course also has scope to develop more specialist skills for specific office jobs such as HR administration.

Entry requirements

Potential applicants will have individual assessments.

What you'll learn

You'll learn all the essential skills for performing effectively in any modern office such as reception duties, meeting and greeting clients, handling telephone calls, emails and using office machinery. You'll cover producing documents, preparing notes, organising and coordinating events and meetings as well as developing and delivering presentations. You'll learn to set up and maintain filing systems, how to use a variety of software packages, update information and manage projects. You'll develop your communication and team work skills and have the opportunity to tailor your NVQ by taking specialist optional units to suit your interests or career goals.

How you'll learn

This is a practical work-related programme, where you will develop your skills by completing assignments and demonstrating your understanding on tasks that are based on real workplace situations, activities and demands. You will practice your skills in a real workplace setting or a realistic work environment in college or the training centre.

What you'll need to bring

Suitable clothing for office work.

How you'll be assessed

Through practical and written assignments and a portfolio of evidence.

What you can do next

Employment or an apprenticeship in business administration roles such as secretary, receptionist or administrator. You could build your skills with additional qualifications for customer service, IT or leadership and management. You could move on to onto Level 3 business administration related courses including specialist administration courses for example for medical or legal secretaries.

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