Course details

Table with course details
Qualification name Certificate in Customer Service
Qualification level 1
Awarding organisation NCFE
Course type Classroom based
Course hours Full-time
Course start date 12th September 2022
Cost description 16 - 18: no fee. 19+: fee subject to change (Learner Loan Eligible)
Attendance pattern Daytime

Discover the learning experience and opportunities you can expect from this course.

This course is suitable for someone who likes the idea of working in a customer-facing role but needs to develop their skills.

Find out what qualifications and skills you will need for this course.

Three GCSEs at grade 2 or above or equivalent

View the key features of this course.

This qualification aims to: Provide learners with the skills and knowledge required to successfully work in customer services. Develop learners? skills in communication, resolving queries and meeting customers? needs. Build learners? knowledge of the principles of customer service.

You will be able to progress to Customer Service Level 2, Enterprise Level 2, Marketing Level 2 andBusiness Management Level 2.

Table with course venue details
Name Park Lane Campus
Address Park Lane
Leeds
West Yorkshire
LS3 1AA
Find on Google maps
Email courses@leedscitycollege.ac.uk
Phone 1133861997
Website http://www.leedscitycollege.ac.uk

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