Course details

Table with course details
Qualification name BTEC Certificate in Principles of Customer Service
Qualification level 1
Awarding organisation Pearson Education Ltd (Formerly EDEXCEL)
Course type Classroom based
Course hours Part-time
Course start date 22nd March 2023
Cost £0.00
Cost description Free
Attendance pattern Daytime

Discover the learning experience and opportunities you can expect from this course.

<p>This course is suitable for those who have already completed the Award in Principles of Customer Service.</p>

View the key features of this course.

<p>By the end of the course you will be able to: � Explain how to communicate positively with customers � Identify the types of information customers require � Explain how to deal with customer requests and queries � Describe how to deal with routine customer problems � Explain the importance of career progression � Produce a CV and covering letter for a job application in customer service</p>

Understand how the course will be delivered.


Find out what material you will need.

<p>Your tutor will discuss requirements on the course induction day that will be advised when you enrol. However we do recommend bringing a personal USB stick on which to save your work.</p>

Find out more about exams, assignments and assessments.

<p>You will be supported by a tutor in a classroom or online and will need to do independent work for Homework. The qualification will be assessed by means of a portfolio of evidence. You will be provided with support for the duration of the course.</p>

<p>Pearson Edexcel Level 1 Introductory Certificate in Business�</p>

Table with course venue details
Name Bracknell Open Learning Centre
Address Bracknell Open Learning Centre
Rectory Lane
RG12 7GR
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