Employability - NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings


1. Qualification details

Qualification name Certificate in Customer Service for Health and Social Care Settings
Qualification level Level 2
Awarding organisation NCFE
Course webpage http://www.citycollegepeterborough.ac.uk/
Course type Flexible
Course start date 17 June 2020
Funding information Advanced Learner Loans available
Attendance pattern Not known
Support facilities Childcare facilities (on site), Facilities and support for students with physical disabilities (on site), Facilities and support for students with hearing impairment (on site), Facilities and support for students with visual impairment (on site), Guidance and advice service (on site), Accommodation assistance

2. Course description

This course is designed for people currently employed in the sector or for individuals who have an interest in Customer Service and are considering working in the area. It will supplement any in house training within a work place or give a broad under pinning knowledge of Customer Service within the HSC setting. The course is assessed by the completion of a two workbooks, questions and activities for each unit. • Preparing to deliver customer service in HSC setting • Teamwork in HSC settings • Effective communication for HSC • Understand the specific needs of customers accessing HSC services. To carry out an Initial Assessment prior to the course. Black pen to write with Once you have completed this course you could move on to employment, or further education.

3. Entry requirements

Please contact City College Peterborough on 01733 761 361 or email admin@citycollegepeterborough.ac.uk

4. Equipment required

To carry out an Initial Assessment prior to the course. Black pen to write with

5. Assessment method

Please contact City College Peterborough on 01733 761 361 or email admin@citycollegepeterborough.ac.uk

6. Venue

Name CITY COLLEGE PETERBOROUGH
Address Brook Street
EASTERN ENGLAND
PE1 1TU
Find on Google maps
Email admin@citycollegepeterborough.ac.uk
Phone 01733761361
Fax 01733708067
Website http://www.citycollegepeterborough.ac.uk

7. Other dates and venues

Venue Start date Options
No other date or venue available