Level 1 Certificate in Customer Service


1. Qualification details

Qualification name BTEC Certificate in Principles of Customer Service
Qualification level Level 1
Awarding organisation Pearson Education Ltd (Formerly EDEXCEL)
Course type Part time
Course start date 05 November 2019
Instruction language English
Price £140.00
Additional price description FE Tuition Fee including any first exam fee where relevant. Additional fees may be chargeable for materials and resits. Full fee remission is available to specific individuals.
Funding information Advanced Learner Loans available
Attendance pattern Evening
Support facilities Facilities for learners with disabilities

2. Course description

The course is for anyone who is 19 years old or over This course is designed for those who have little or no experience in the industry and would be a first step to a career in Customer Service You will build a portfolio of evidence towards achievement of Level 1 Award in Customer Service This course is an ideal step into an apprenticeship in the administation, customer service or retail sector. There are no entry requirements for these sessions. They are perfect for absolute beginners.

3. Entry requirements

There are no entry requirements for these sessions. They are perfect for absolute beginners.

4. Equipment required

No equipment required

5. Assessment method

This course is an ideal step into an apprenticeship in the administation, customer service or retail sector.

6. Venue

Name Adult Learning @ Wentworth Leisure Centre
Address Wentworth Place
Northumberland
NE46 3PD
Find on Google maps
Email Shirley-Ann.Gaut@northumberland.gov.uk
Phone 01670 623701
Website http://www.northumberland.gov.uk/adultlearning

7. Other dates and venues

Venue Start date Options
Bedlington Open Learning Centre 26 September 2019 View course
Lindisfarne Adult Learning Centre 26 September 2019 View course
Blyth Adult Learning Centre 24 September 2019 View course