L2 NVQ CERTIFICATE IN CUSTOMER SERVICE (QCF) . Apprenticeship


1. Qualification details

Qualification name NVQ Certificate in Customer Service
Awarding organisation Oxford Cambridge & RSA Examinations
Course type Part time
Course start date 07 September 2020
Additional price description For information on prices please call 01484 437070 or e.mail: info@kirkleescollege.ac.uk
Funding information Advanced Learner Loans available
Attendance pattern Daytime/working hours

2. Course description

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. It's one of those useful skills that's found all over the place and covers all the extras that make a customer's experience better. As a customer service apprentice, you'll probably work at the front end of an employer's business activities and regularly assist customers. Duties will vary between sectors, but in most cases you'll be making sure that customers are dealt with in a positive, reliable and pleasant way . whether that's by offering advice, answering questions or handling complaints. To properly assist customers, you'll need clear and up.to.date knowledge of your organisation's products and services. You'll also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry . so it's a very good way to move forward, even if you're still undecided about your future career. You must have an employer to support you through your apprenticeship and give you time off work to attend college. Many people find their own job or are already employed but if not, college staff can help you find employment. The Apprenticeship will include: Knowledge based qualification . level 2, Competence based qualification . level 2, English . level 1, maths . level 1, Employee rights and responsibilities.

3. Entry requirements

An initial assessment indicating that you are working at level 1 and you are able to achieve level 1 English and maths within one year, you should demonstrate an interest or knowledge of working in the vocational area and wish to take up a career in the relevant industry, and good communication and problem solving skills.

4. Equipment required

No equipment required

5. Assessment method

At college and in the workplace. You will need to take exams for the technical certificate and Functional Skills elements of these Apprenticeships.

6. Venue

7. Other dates and venues

Venue Start date Options
No other date or venue available