1. Qualification details

Qualification name Certificate in Understanding Retail Operations
Awarding organisation NCFE
Course webpage https://www.lmc.ac.uk/courses/
Course type Not known
Course start date 01 August 2019
Instruction language English
Funding information Advanced Learner Loans available
Attendance pattern Not known

2. Course description

This NCFE certificate in Retail Operations develops your understanding of retail operations and improve your pratical skills such as handling customer payments and controlling stock. It will expand your knowledge of customer service, sales techniques and the importance of team work in a retail business. This course has been created by industry experts to help leaners develop their skills and knowledge within the retail Industry. The course is split into eight manageable units covering topics such as: • Understanding customer service in the retail sector • How teamwork contributes to the effectiveness of a retail business • Dealing with customer queries and complaints • Understanding the control, receipt and storage of stock

3. Entry requirements

You will need: • To be 16 years of age or over • To complete a satisfactory initial assessment in literacy skills

4. Equipment required

No equipment required

5. Assessment method

Studying distance learning means learners can choose when and where they study. Learners will get all the support they need throughout their course. They can complete the course via paper based or online assessments. The course should take between 12-16 weeks to complete.

6. Venue

Name Lancaster & Morecambe College
Address Morecambe Road
Find on Google maps
Email info@lmc.ac.uk
Phone 01524 66215
Website http://www.lmc.ac.uk

7. Other dates and venues

Venue Start date Options
No other date or venue available