L2 Certficiate in Understanding Retail Operations (NCFE)


1. Qualification details

Qualification name Certificate in Understanding Retail Operations
Qualification level Level 2
Awarding organisation NCFE
Course type Flexible
Course start date 01 August 2019
Instruction language Engilsh
Additional price description Course fees will vary depending on your circumstances
Funding information Advanced Learner Loans available
Attendance pattern Daytime/working hours
Support facilities Full science laboratory facilities, Facilities for students with physical or learning difficulties, Facilities for students whose main language is not English, Guidance and advice service

2. Course description

This qualification aims to provide employees with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector. This course is split into the following manageable units: Understanding customer service in the retail sector Understanding the retail selling process Understanding how individuals and teams contribute to the effectiveness of a retail business Understanding how a retail business maintains health and safety on its premises Understanding retail consumer law Understand how to deal with customer queries and complaints in a retail environment Understanding the handling of customer payments in a retail business Understanding the control, receipt and storage of stock in a retail business

3. Entry requirements

This qualification aims to provide employees with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector. This course is split into the following manageable units: Understanding customer service in the retail sector Understanding the retail selling process Understanding how individuals and teams contribute to the effectiveness of a retail business Understanding how a retail business maintains health and safety on its premises Understanding retail consumer law Understand how to deal with customer queries and complaints in a retail environment Understanding the handling of customer payments in a retail business Understanding the control, receipt and storage of stock in a retail business . Visit our website at http://www.lambethcollege.ac.uk, or give us a call on 020 7501 5000 for more information about L2 Certficiate in Understanding Retail Operations (NCFE). You can also visit us at our Clapham Centre: 45 Clapham Common South Side, London, SW4 9BL to speak to a course advisor, but it is best to book an appointment in advance. If you would like to enquire specifically about this course please quote the course reference number which is X1D019/A19A. We hope to see you at Lambeth College in the near future :)

4. Equipment required

No equipment required

5. Assessment method

Not available

6. Venue

Name CLAPHAM CENTRE
Address 45 Clapham Common South Side
SW4 9BL
Find on Google maps
Email courses@lambethcollege.ac.uk
Phone 02075015010
Fax 02075015355
Website http://www.lambethcollege.ac.uk

7. Other dates and venues

Venue Start date Options
No other date or venue available