Step into Customer Service (Events, Hospitality, Retail & Travel)


1. Qualification details

Qualification name Certificate in Customer Service
Qualification level Level 1
Awarding organisation NCFE
Course webpage https://www.solihull.ac.uk/demographic/16-to-19/category/customer-service/course/step-into-customer-service-events-hospitality-retail-travel/
Course type Full time
Course start date 01 September 2020
Instruction language English
Price £0.00
Attendance pattern Not known

2. Course description

If you are interested in exploring a potential career in a customer service faced industry, this one-year course is for you. Customer Service at level 1 can give you access to work experience and an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms. Once you have completed this course you will have gained an overview of the sector, explored various service industries such as Retail, Hospitality, Events and Travel and be fully aware of the potential career pathways you could follow. Completion of this will allow you to progress to a Level 2 course and further increase your prospects. During the programme you will develop your knowledge in: - Working in a customer service environment - Communicating in a Customer Service environment - Dealing with customer queries, requests and problems - Managing your time and workload - Making telephone calls - Teamwork - Working in a safe environment

3. Entry requirements

2 Grade E/2's or above one of which must be English, a successful Interview and suitable references.

4. Equipment required

A minimum of 90% attendance is needed to complete the course however 100% is expected, optional trips, talks and demonstrations by external employers. Compulsory work experience attendance. For Customer Service base industries, appearance and personal grooming is important and it is essential that learners will have purchased prior to starting the course: 1 pair black trousers/skirt 2 white shirts/blouses 1 pair black shoes In addition, dependant on your pathway you will have to purchase 1 pair of safety shoes at approx. £25.00 (an order form will be provided on your first day) Good levels of English and Maths are important for your success in your course, your chosen vocation and life. Throughout your course you will continue to develop your English and Maths skills in your vocational classes. If you haven't achieved an A*/1 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades.

5. Assessment method

Assessment will be carried out using a variety of methods. You are expected to produce a portfolio of evidence for each unit. Assessment will include presentations, practical activities, planning, creating, role plays, discussions and assignments. You will also complete an element of work experience through work placements.

6. Venue

Name Blossomfield Campus
Address Blossomfield Rd
West Midlands
B91 1SB
Find on Google maps
Email enquiries@solihull.ac.uk
Phone 0121 678 7000
Fax 0121 678 7200
Website http://www.solihull.ac.uk

7. Other dates and venues

Venue Start date Options
No other date or venue available