Diploma in Customer Service Level 2

1. Qualification details

Qualification name Diploma in Customer Service (RQF)
Qualification level Level 2
Awarding organisation iCan Qualifications Limited
Course webpage http://www.jctrainingandconsultancy.com/?http://www.jctrainingandconsultancy.com/management.php
Course type Flexible
Course start date 01 January 2020
Instruction language English
Price £1,500.00
Additional price description This includes all resources and teaching and learning material required to complete the qualification
Funding information Advanced Learner Loans available
Attendance pattern Daytime/working hours
Support facilities Classroom Delivery One to one delivery

2. Course description

This qualification will help you to become more competent in your job role and more confident in the service you offer. It will also explore how to excel in key skills relating to customer service including providing clear solutions to problems in a friendly and helpful manner. The qualification is great if you want to carry out your customer service role more professionally and effectively. It is suitable for all age groups and ideal for anyone who delivers a service to internal and/or external customers. This qualification gives the foundation to future progression in a range of different roles, which involve customer service. Key units of the qualification include living up to the customer service promise and providing a consistent reliable service. The level 3 Diploma qualification is aimed at individuals who want to demonstrate skills in the delivery and management of customer service. The qualification confirms advanced principles and processes in a range of different roles including those who work without supervision and can implement changes to improve services. Other areas you will be required to demonstrate include mentor-ship and evaluation of services provided. Key units of the qualification include improving the customer relationship and promoting continuous improvement

3. Entry requirements


4. Equipment required


5. Assessment method

Teaching & Learning Classroom Delivery One to One Teaching Assignment Product Evidence Witness Testimony Observation Exam Completions

6. Venue

Name New Beginnings
Address Wychnor, Errisberg House
Barton Turn
West Midlands
DE13 8EB
Find on Google maps
Phone 07540285652
Website http://www.jctrainingandconsultancy.co.uk

7. Other dates and venues

Venue Start date Options
No other date or venue available