VTCT Level 3 Diploma in Customer Service (QCF)


1. Qualification details

Qualification name Diploma in Customer Service
Qualification level Level 3
Awarding organisation Vocational Training Charitable Trust
Course type Flexible
Course start date 01 March 2020
Instruction language English
Price £1,650.00
Additional price description Price includes registration, certification and resources
Attendance pattern Customised
Support facilities L&F facilities are all fully equipped with the latest up to date recourses offering both beauty and hairdressing rooms that holding up to 8-16 persons each

2. Course description

The minimum guided learning hours (GLH) to achieve this qualification is 289 GLH. The primary outcome of the VTCT Level 3 Diploma in Customer Service (QCF) is to prepare you to enter the customer service sector. The VTCT Level 3 Diploma in Customer Service (QCF) (601/4883/4) will enable you to gain the skills and knowledge required to organise and deliver customer service, resolve customer problems, understand the needs of customers and customer retention strategies. This qualification provides you with the opportunity to demonstrate excellent customer service, to respond to customer issues, to analyse problems and improve the way in which customer service is delivered in an organisation. The optional units cover a range of subjects allowing you to progress into subjects that include team leading, managing a customer service award programme and analysing customer service data. What could this qualification lead to? The primary outcome of this qualification is to prepare you to enter the customer service sector. There are variety of different career opportunities available, roles include: Customer Relationship Managers, Customer Service Co-ordinators and Customer Service Team Leaders. This is one of two qualifications in customer service at level 3. Whilst both qualifications qualify you to work in the customer service industry, this qualification allows you to gather in a realistic working environment, whereas the VTCT Level 3 NVQ Diploma in Customer Service (QCF) requires you to gather evidence in a real customer service workplace. Who supports this qualification? This qualification is based on the Customer Service National Occupational Standards (NOS) and is recognised by the Federation for Small Businesses as being fit for purpose ensuring learners have the necessary skills and knowledge for a customer service role.

3. Entry requirements

Gcse C or above or equivalent required

4. Equipment required

No equipment required

5. Assessment method

Not available

6. Venue

Name L&F Training Academy
Address 106 Church street
Somerset
TA9 3HW
Find on Google maps
Email frandeeley@landftraining.com
Phone 07867692924
Website http://www.landfinspiredhairgroup.com

7. Other dates and venues

Venue Start date Options
No other date or venue available