Certificate in Customer Service (QCF)


1. Qualification details

Qualification name Certificate in Customer Service (RQF)
Qualification level Level 2
Awarding organisation Highfield Qualifications
Course type Full time
Course start date 06 January 2020
Price £0.00
Attendance pattern Daytime/working hours

2. Course description

The aim of the qualification is to provide the learner with the skills required to deliver efficient and reliable customer service. Learners will gain an understanding of customer expectations and needs and will be able to deal effectively with customer queries and complaints. It is designed for learners who will be moving into an environment where they will be dealing with customers on a daily basis as part of their job role and is applicable to a variety of work environments. Employers that TSL work with have found this a very useful and worthwhile qualification as it gives learners the confidence to talk and relay information to other in a way that is respectful, informative and polite in a variety of situations. This qualification also helps learners deal with customers who are upset at the product or service they are receiving, and work towards rectifying the problem in the best possible way. Learners who have taken this qualification have found it to be enjoyable and interesting and post course feedback has been very positive about how the qualification has benefited them in the workplace. Learners have also found it gave them more confidence when arranging interviews and being interviewed by an employer.

3. Entry requirements

Fully funded learners must be 19+, in receipt of benefit and seeking employment.

4. Equipment required

No equipment required

5. Assessment method

Not available

6. Venue

Name Training Strategies Ltd
Address 22 Oriel Rd
Bootle
L20 7AD
Find on Google maps

7. Other dates and venues

Venue Start date Options
No other date or venue available