Customer Service Level 3


1. Qualification details

Qualification name NVQ Diploma in Customer Service
Qualification level Level 3
Awarding organisation City & Guilds of London Institute
Course webpage http://www.doncastergta.co.uk?http://www.doncastergta.co.uk/careerpath.html
Course type Full time
Course start date 01 December 2019
Additional price description Under contractual SFA agreement
Attendance pattern Day/Block release
Support facilities Facilities/support for students with physical disabilities (on site)

2. Course description

The Customer Service Apprenticeship reflects the ability to select and use relevant knowledge, ideas, skills and procedures to complete well-defined tasks and address straightforward problems. It includes taking responsibility for completing tasks and procedures against performance objectives or criteria. An Apprenticeship is a vocational, work-based programme that demonstrates competence and knowledge. With a combination of on-the-job training and assessments, and training through an approved body, Apprenticeships demonstrate the individual’s competence to do a job to a national standard. In addition to the core Apprenticeship requirements, there are separate requirements which include, Maths, English, ICT, Employment Rights and Responsibilities (ERR) and Personal Learning and Thinking Skills (PLTS). Progression from a level 2 NVQ apprenticeship to a level 3 NVQ qualification and onto employment as a customer service administrator for applicants who successfully complete the course

3. Entry requirements

To start this programme, you should ideally have five GCSEs (grade C or above) or have completed an Apprenticeship

4. Equipment required

No equipment required

5. Assessment method

Not available

6. Venue

Name DONCASTER, ROTHERHAM AND DISTRICT MOTOR TRADES GTA LTD
Address Rands Lane Industrial Estate
Armthorpe
SOUTH YORKSHIRE
DN3 3DY
Find on Google maps
Email admin@doncastergta.co.uk
Phone 01302 832831
Website http://www.doncastergta.co.uk?http://www.doncastergta.co.uk/facilities.html

7. Other dates and venues

Venue Start date Options
No other date or venue available