Course details

Table with course details
Qualification name Certificate in Customer Service
Qualification level 1
Awarding organisation NCFE
Learning method Classroom based
Course hours Full-time
Course start date 1st September 2024
Cost £0.00
Attendance pattern Daytime

Discover the learning experience and opportunities you can expect from this course.

If you are interested in exploring a potential career in a customer service faced industry, this one-year course is for you. Customer Service at level 1 can give you access to work experience and an insight into how the various service industries work. As part of the course, you will undertake lots of practical activities and specialisms. Once you have completed this course you will have gained an overview of the sector, explored various service industries such as Retail, Hospitality, Events and Travel and be fully aware of the potential career pathways you could follow. Completion of this will allow you to progress to a Level 2 course and further increase your prospects. During the programme you will develop your knowledge in: - Working in a customer service environment - Communicating in a Customer Service environment - Dealing with customer queries, requests and problems - Managing your time and workload - Making telephone calls - Teamwork - Working in a safe environment

Find out what qualifications and skills you will need for this course.

2 Grade E/2's or above one of which must be English, a successful Interview and suitable references. Good levels of English and Maths are important for your success in your course, your chosen vocation and life. If you haven't achieved an A*/1 - C/4 grade in English or Maths at GCSE, or a Level 2 Functional Skill, you will also be working towards a qualification in English or Maths at a level that will enable you to progress towards these grades.

Find out what material you will need.

1 pair black trousers/skirt 2 white shirts/blouses 1 pair black shoes In addition, dependant on your pathway you will have to purchase 1 pair of safety shoes at approx. £25.00 (an order form will be provided on your first day)

Find out more about exams, assignments and assessments.

Assessment will be carried out using a variety of methods. You are expected to produce a portfolio of evidence for each unit. Assessment will include presentations, practical activities, planning, creating, role plays, discussions and assignments. You will also complete an element of work experience through work placements.

Table with course venue details
Name Blossomfield Campus
Address Blossomfield Rd
West Midlands
B91 1SB
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Phone 0121 678 7000
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