Course details

Table with course details
Qualification name Diploma in Customer Service
Qualification level 2
Awarding organisation NCFE
Learning method Classroom based
Course hours Full-time
Course start date 1st September 2024
Cost description 16-19 Are eligibly for free tuition providing they meet eligibility criteria
Attendance pattern Daytime

Discover the learning experience and opportunities you can expect from this course.

The Diploma in Customer Serviceis designed for those working in a customer service related role, or those who would like to develop knowledge of this area prior to commencing employment.

Find out what qualifications and skills you will need for this course.

Four GCSEs at grade 3 including grade 3 English and maths.

View the key features of this course.

The Diploma in Customer Servicecovers topics such as: Delivering customer service, Understanding customers, Principles of Customer Service, Understanding employer organisations, Managing personal performance and development.

Understand how the course will be delivered.

Your Diploma in Customer Service will combine a mix of theoretical and practical learning.

Progression may include a level 3 qualification, an apprenticeship, or relevant employment.

Table with course venue details
Name SCL Hub - Walsall
Address 31 Waterloo Road
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Other venues and dates

Venue Start date Options
SCL Hub - West Brom 1st September 2024 View course
SCL Hub - Dudley 1st September 2024 View course
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