This course is suitable for someone who likes the idea of working in a customer-facing role but needs to develop their skills.
|Qualification name||Certificate in Customer Service|
|Course type||Classroom based|
|Course start date||11th September 2023|
|Cost description||16 - 18: no fee. 19+: fee subject to change (Learner Loan Eligible)|
Three GCSEs at grade 2 or above or equivalent
This qualification aims to: Provide learners with the skills and knowledge required to successfully work in customer services. Develop learners? skills in communication, resolving queries and meeting customers? needs. Build learners? knowledge of the principles of customer service.
You will be able to progress to Customer Service Level 2, Enterprise Level 2, Marketing Level 2 andBusiness Management Level 2.