Course details

Table with course details
Qualification name Diploma in ICT Systems Support
Qualification level 2
Awarding organisation City & Guilds of London Institute
Course type Classroom based
Course hours Part-time
Course start date 4th September 2023
Cost description Our course fees vary depending on your circumstances. For full fee information do not hesitate to call us on 0121 694 5000
Attendance pattern Daytime

Discover the learning experience and opportunities you can expect from this course.

This is a comprehensive PC systems support and networking course covering troubleshooting and basic systems support for hardware, SOHO and corporate software. You will explore the essential skills in building, installing, configuring and troubleshooting different types of PC hardware systems and networks. You will also develop skills in customer care and support.

Find out what qualifications and skills you will need for this course.

You will need level 1 qualification in ICT and minimum Level 1 in literacy and numeracy.

View the key features of this course.

This course offers an engaging programme for those who want to have a career in IT support. It will extend knowledge skills and understanding of this area of work and you will study a range of units to develop skills knowledge and understanding of working in systems support. The course is delivered through tutorials in our excellent computing facilities packed with the latest hardware and software to enable you to develop advanced knowledge of the areas you cover.

Understand how the course will be delivered.

* Install and configure ICT systems and hardware * Perform fault finding remedial maintenance * Design and install a computer network * Preventative maintenance of ICT systems * Health and safety

Find out what material you will need.

Please contact us for more information

Find out more about exams, assignments and assessments.

Please contact us for more information

You could progress on to the Advanced Diploma in ICT Systems Support Level 3 at the college. Alternatively you could find employment in a range of job roles such as trainee technician or in user support.

Table with course venue details
Name Digbeth Campus
Address High Street Deritend
West Midlands
B5 5SU
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Phone 0121 694 5000
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